We understand the difficulties that COVID-19 is causing for employees and companies.
Some operators have cancelled services or are running a reduced schedule. Many employees have changed working arrangements while others are still travelling to work on public transport.
We will update with information on operators as we get information. Please also check the operators' websites.
Public Operators - Bus Eireann, Dublin Bus, Go Ahead, Irish Rail, Luas
Services
Services are running with changes to services and timetables:
COVID-19 Solutions
On 1 May 2020 the National Transport Authority announced a scheme for ticket extensions and backdated refunds subject to operators and companies terms and conditions. While the principles were agreed the processes needed to be developed.
On 12 August 2020 the National Transport Authority finally announced the details of the scheme and followed up with the FAQ's below:
https://www.nationaltransport.ie/news/annual-taxsaver-tickets-to-be-extended-by-six-months/
Six month ticket extensions
Any employees who had an active ticket for Bus Eireann, Dublin Bus, Go Ahead, Irish Rail, Luas on 1 April 2020, and who have not requested a refund, will automatically be made available a new six month extension product. See the details below in the NTA's FAQ's for details of this.
TravelHub will notify employees who are being given extensions by the end of August 2020.
Employees should check their tickets before renewing and make sure that the renew their ticket based on their new ticket end date. Leap Cards should be registered on www.leapcard.ie if they have not already been registered.
Backdated refund requests
Employees may apply for a backdated refund request if:
- The operator is Bus Eireann, Dublin Bus, Go Ahead, Irish Rail, Luas
- The employee's company processes refund requests.
- A refund has not already been applied for.
- The ticket is refundable under the Operators refund terms. See www.travelhub.ie/refunds
See our Refunds page for details of the refunds process and how to apply: www.travelhub.ie/refunds
Free Taxsaver Extension - Customer FAQ's from the National Transport Authority
See the full FAQ's from the National Transport Authority
https://www.taxsaver.ie/News/Free-Taxsaver-Extension-Customer-FAQ
https://luas.ie/V4_Free%20TaxSaver%20Extension%20Customer%20FAQ_Nov20.pdf
Commercial Bus Operators and Ferry.
JJ Kavanagh
Services suspended. The Operator will add credit to the end of the ticket when services resume for the time that the ticket was suspended. No action required.
Ashbourne Connect
Services are running again.
https://tourinsideireland.com/
All tickets were paused when the operator was off the road. Employees have been emailed with options for unpausing. Please raise a support request if you need to get in contact regarding your ticket.
Burkes Bus
Reduced services are running. Check website and social media:
TravelHub were offering an option to pause tickets. If you login to www.travelhub.ie and click Ticket Pauses you can see if you paused your ticket. Please raise a support request if you would like to un-pause your ticket.
Martleys of Portlaoise
Services suspended. Martley's will add credit to the end of the ticket when services resume for the number of weeks that the ticket was suspended. No action required.
Kearns Transport
Reduced services are running. Check website and social media:
TravelHub were offering an option to pause tickets. If you login to www.travelhub.ie and click Ticket Pauses you can see if you paused your ticket. Please raise a support request if you would like to un-pause your ticket.
Dublin Coach
Services suspended. We are awaiting an update from the operator on arrangements.
Collins Coaches
Services have resumed. See the website for details.
All tickets were paused when the operator was off the road. Employees have been emailed with options for unpausing. Please raise a support request if you need to get in contact regarding your ticket.
Wexford Bus
Services are running. Any changes will be published on their website and social media.
TravelHub were offering an option to pause tickets. If you login to www.travelhub.ie and click Ticket Pauses you can see if you paused your ticket. Please raise a support request if you would like to un-pause your ticket.
Sillan Coaches
Services have resumed.
https://www.facebook.com/SillanCoaches/posts/3058646547488094
TravelHub were offering an option to pause tickets. If you login to www.travelhub.ie and click Ticket Pauses you can see if you paused your ticket. Please raise a support request if you would like to un-pause your ticket.
Carolan Coaches
Services have resumed.
http://www.carolancoachhire.ie/
Carolan Coaches were off the road. They have extended all tickets by three months. Employees have been email with details. Please raise a support request if you would like discuss your ticket.
Swords Express and Fingal Express
Some services are still operating. A timetable is published everyday on Facebook and on their website:
https://www.swordsexpress.com/
https://www.fingalexpress.com/
TravelHub were offering an option to pause tickets. If you login to www.travelhub.ie and click Ticket Pauses you can see if you paused your ticket. Please raise a support request if you would like to un-pause your ticket.
M4 Direct
Some services are still operating. A timetable is published everyday on Facebook and on their website:
Matthews Coaches
Services are operating. A timetable is published everyday on Facebook and on their website:
TravelHub were offering an option to pause tickets. If you login to www.travelhub.ie and click Ticket Pauses you can see if you paused your ticket. Please raise a support request if you would like to un-pause your ticket.
Cross River Ferries
Normal services are running. Normal policies apply.
Express Bus
On 13 March Express Bus posted this on their Facebook: "As of Monday and until Further notice we will be operating on a Bank Holiday schedule."
See www.expressbus.ie and https://www.facebook.com/expressbus.dublin for full details.